Shareholders are the only source for all process, system, and commercial secrets for the success of the company.
It is very natural for the founders to know or even design all the processes of the company. However, if the know-how is not distributed to competent and skilled managers within the business, the attractiveness, and salability of the business will be damaged.
All customers and business partners trust the “shareholder”, and they want to do business with him, not with the business.